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Support

Closed beta​

During the closed beta period, all support goes through your dedicated Slack channel. Steven Rudolph is available directly.

If you don't have a Slack channel yet, email support@xavigate.com.

Including helpful details​

For technical issues, include:

  • request_id from the error response — this is the fastest path to diagnosis
  • The endpoint and HTTP method
  • The request body (redact any PII)
  • What you expected vs what happened

Status​

Current system status: status.xavigate.com

Reporting security issues​

Do not report security vulnerabilities in public channels. Email security@xavigate.com directly. We respond within 24 hours.